Meet the Team

Ian Hayter | Operations Director

Ian has 30 years‘ experience in the insurance industry and is a Fellow of the Chartered Insurance Institute. He previously worked for Bakers of Cheltenham, Towergate, JLT and Mastercard before re-joining Paul Baker in 2015 to become a partner in Paul Baker insurance Services. Ian has successfully managed the integration of the R K Shipman business into its new offices in Cheltenham.

Chris Thomas | Business Leader

Responsible for the day to day running of R K Shipman, Chris aims to give customers a happy insurance experience. He has 15 years’ experience within the insurance industry, having previously worked with Thistle and Endsleigh. A keen golfer, he plays without a handicap – other than his clubs!

Luke Trigg | Customer Services Advisor

Luke is the latest member to join the team, having previously worked at Towergate. He enjoys looking after customers and understanding their Home Insurance needs. Luke works in conjunction with our sister Company Paul Baker Insurance Services.

Phone: 0800 038 5264
Email: luke.trigg@rkshipman.co.uk

Gillian Olley | Customer Services Adviser

Gill joined the team in May 2016 and has around 20 years' of experience working in personal lines insurance broking. She has a great telephone manner, is chatty and friendly and enjoys looking after our many customers. Gill enjoys sailing and dancing.

Phone: 0800 038 5264
Email: gillian.olley@rkshipman.co.uk

Michelle Mortiss | Customer Services Adviser

Michelle joined the team in June after previously working for Bakers of Cheltenham and then Towergate. She has a combined 9 years of experience working within the insurance industry, with a professional telephone manner and is happy to assist customers regarding all aspects of their policies.

Phone: 0800 038 5264
Email: michelle.mortiss@rkshipman.co.uk