About us

  • You choose how you deal with us




At R K Shipman we want to be different – and make a difference. Our approach is personal and friendly and based upon knowledge and experience – we place great emphasis on providing expert help and advice. The R K Shipman team has over 40 years’ experience helping homeowners with their insurance, no matter how unusual your home or your circumstances.

Our choice of products from leading and specialist insurers have been carefully designed to meet your needs, your lifestyle and your budget

Traditional Service you can trust

We love talking to our customers. Our team are friendly, approachable, knowledgeable and understanding. We will listen to your concerns, understand your needs and offer solutions and an insurance protection which meet your individual requirements.

You can call us, email us, come in and see us, whatever is best for you – and if you don’t live too far from Cheltenham we are happy to come and see you.

Our values

Providing friendly, expert insurance advice for homeowners, we offer a choice of specially designed products tailored to meet your needs and budget.

  • Home insurance experts – no matter how unusual your home or your circumstances
  • Over 40 years of hands on experience
  • Expert, knowledgeable advice from our UK based team
  • A choice of products designed for you
  • Approachable and friendly

Meet the team

  • Ian Hayter
  • Ian Hayter

    Operations Director

    Ian has 30 years‘ experience in the insurance industry and is a Fellow of the Chartered Insurance Institute.

    He previously worked for Bakers of Cheltenham, Towergate, JLT and Mastercard before re-joining Paul Baker in 2015 to become a partner in Paul Baker insurance Services.

    Ian has successfully managed the integration of the R K Shipman business into its new offices in Cheltenham.

  • Dave Jenkinson
  • David Jenkinson

    Household Manager

    Dave is an expert in household insurance and has over 30 years’ experience arranging insurance for all type of homes, no matter how unusual.

    He previously worked as Underwriting Manager at Towergate. Dave is a keen supporter of football and cricket.

  • Chris Thomas
  • Chris Thomas

    Business Leader

    Responsible for the day to day running of R K Shipman, Chris aims to give customers a happy insurance experience.

    He has 15 years’ experience within the insurance industry, having previously worked with Thistle and Endsleigh. A keen golfer, he plays without a handicap – other than his clubs!

  • Gill Olley
  • Gillian Olley

    Customer Services Adviser
    0800 038 5264

    Gill joined the team in May 2016 and has around 20 years' of experience working in personal lines insurance broking.

    She has a great telephone manner, is chatty and friendly and enjoys looking after our many customers. Gill enjoys sailing and dancing.

  • Michelle Mortiss
  • Michelle Mortiss

    Customer Services Adviser
    0800 038 5264

    Michelle joined the team in June after previously working for Bakers of Cheltenham and then Towergate.

    She has a combined 9 years of experience working within the insurance industry, with a professional telephone manner and is happy to assist customers regarding all aspects of their policies.

    When not working she can be found at the gym and also enjoys spending time with her family and watching her eldest daughter compete in dance competitions.